Softchec provides a 100% money back guarantee if, at any time during the first 60 days after purchasing the Softchec product, you are not satisfied with the product or are unwilling to continue conducting business with Softchec.
In order to obtain a refund, you must “undo” the repairs provided by the Softchec program. This can be done by going to the Add/Remove programs and choosing Softchec Repair. From there you can choose to:
All options reside under the uninstall wizard, however, for a refund, only option B is necessary. Additionally, after you have run the “undo” function to return your machine to its original state, you must formally request a refund from Softchec via our support page, under the Billing and invoices section.
During the course of the refund request, you must maintain contact with Softchec and comply with Softchec’s requests regarding the removal of the Softchec product from your computer. This includes removing software and files from your machine and other steps that will remove the Softchec product from your machine and return your desktop, laptop or other Softchec supported machine to its former state – even in the event that the prior condition of the machine was an undesirable one.
The 60 day refund period begins from the immediate Date of Purchase, and the License Key expires one year from Date of Purchase.
In the event that you cannot perform the undo function for any reason, Softchec will address the issue on a case by case basis.
If a purchase was made on an unsupported machine and/or a repair has not taken place during any time period, Softchec will address the issue on a case by case basis, and may provide a refund after the 60 day refund period.